Third-party logistic warehouses (3PLs) are a crucial part of many businesses. That’s why, according to Statista, they are anticipated to net $2.144 billion by 2032, courtesy of a 7.6% compound annual growth rate for that decade between 2022 and 2032. If you’re using them for fulfillment services, you want to maintain a good relationship with them. Here’s how you can do that.
Know Your Reasons for Working With Them
Businesses use 3PLs for a variety of reasons. You should have a firm idea of why you’re going to be using one. Don’t do it just because it seems like everyone else is. Instead, determine if it’s because you’re growing too quickly and need fulfillment services to keep up. This knowledge will help both of you overall.
Set Up Mutual Expectations
This isn’t supposed to be a one-sided partnership. 3PLs need to know what to expect from you, and likewise, it’s essential that you know what to expect from your fulfillment services. Experienced fulfillment services will be able to assess their own capabilities and relay that information to you. Oftentimes, mutual expectations are established during the consultation stage and when signing a contract.
Keep the Lines of Communication Open
You need to keep the people at the 3PL informed about any major decisions. Let them know that you’re considering changing the design of a package, for example. Giving them advance warning will give them time to adjust.
Other things you can do is set a baseline so that both of you know what to expect in the future. Measure your performance together, and also keep them involved in your long-term planning. Your goal is to have a partnership that can be mutually beneficial for many years, so notifying them of your future vision is important.
When looking for fulfillment services, you want to find a 3PL that shares your business values, has an open communication style, and has mutual expectations. This will enable you to get the most out of your time working together.
If your business needs fulfillment services or you’re looking to switch from your current 3PL to a service that’s efficient and high-quality, American Western Distribution is there for you. Contact us today for more information about our services or to schedule a consultation with us. We’re available to answer any questions you may have.
Posted: 11/17/2023
