You need to provide excellent customer service. This is one of the main ways that you can keep people coming back to you for more business. While a lot of companies focus on the front end of things, or the people who talk with the customers, there’s an even more important part that needs to be addressed: warehousing and distribution. 90% of Fortune 500 companies use a 3rd party logistics system to do this, according to Armstrong & Associates, Inc., a marketing research business. Here’s why warehousing is so vital:
Making Sure the Right Items are in Stock
When it comes to warehousing and distribution, it always helps to have the right things in stock. You don’t want your customers to have a delay while you wait for those items to come back. A good warehousing system will notice when popular things are running low and then order more automatically. When you have a reliable system, your customers will receive reliable service.
Shipping Items Faster
Customers like it when things are sent to them quickly. By having a good warehousing and distribution system, you can have your workers grab the items that are needed, box them up quickly, and then send them out promptly. That way, you’ll have repeat business, which is good for your bottom line.
Reducing Errors
Few things can hurt a company’s reputation than being known for shipping the wrong thing. You want your company to be free of those mistakes. A solid, organized system will make sure that the correct items make their way out of the warehouse each time. A satisfied customer is a repeat customer.
All of this will work its way to the front part of the business, too. The people who are the face of your business will find themselves dealing with satisfied customers, not irate ones. This will make their jobs much easier, and it will keep employee morale much higher. If you’re the one that’s in charge of this, it’s smart business to have an efficient warehousing and distribution system. Your company will be a much more efficient unit as a whole.
Are you looking for help with warehousing and distribution? Our team at American Western Distribution can tailor our services to your needs! Our specialties are warehousing and order fulfillment. Contact us today for more information!
Posted 10/16/23
